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Tickets Terms & Conditions

1/ No exchange of ticket(s) will be made under any circumstances and ticket(s) are not transferable.

2/ No refund on ticket(s) will be made under any circumstances except Event Cancellation.

3/ When ordering ticket(s) online the ticket(s) will be emailed to you to the email address you provide during the ordering process. You may print and bring the ticket(s) with you for entry, or you may show the ticket(s) email on your smartphone for entry at the event. The ticket(s) barcode, either on your printed ticket(s) or on your smart phone screen, must be available for our ticket(s) entry team to scan at the gate and exchange for wristbands.

4/ Tickets are sold for the following categories, and the correct ticket must be purchased and shown for entry to the event: Adults (16yrs and over), Children (5yrs to 15yrs), Under 5s (are FREE but still require a ticket). Family tickets are available, these allow entry to 2 x Adults and 2 x Children or 1 x Adults and 3 x Children

5/ Lost ticket(s) will not be accepted.

6/ The resale of ticket(s) is prohibited. Rescue Day reserves the right to cancel any ticket(s) that have been resold.

7/ 10% off promotion codes are only valid for orders placed online between 0001 on Saturday 1st May 2021 and 23:59 on Friday 9th July 2021.

8/ Online promotion codes entitle you, at the time of ordering, to a saving on a ticket(s) purchased via the Rescue Day website.

9/ £2 off promotion codes are only valid on Saturday 10th July 2021, when purchasing a family ticket on the gate. All other tickets types are excluded.

10/ Rescue Day reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.

11/ Promotion codes are only valid on specific ticket(s) while stocks last and may be withdrawn at any time.

12/ Only one promotion code can be used per order and is only valid on Rescue Day entry ticket(s).

13/ Online promotion codes are not valid in conjunction with any other promotion.

14/ The Ticket(s) Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances.

15/ Rescue Day reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.

16/ Rescue Day may add, withdraw or substitute displays and/or vary advertised programme, event times and capacity without prior notice.

17/ Rescue Day may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.

18/ The Ticket(s) Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.

19/ Information is collected from those registering with Ticket(s) Tailor in order to facilitate ticket(s) purchase or other services available. This information is collected and used in accordance with our Privacy Policy, which forms part of these conditions.

20/ Purchasers of ticket(s) who are under 18 years of age should seek parental consent before purchasing ticket(s)/merchandises from our website. By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.

21/ Under 16’s must be accompanied by an adult.

22/ Any complaints regarding the event will be directed to and dealt with by the Rescue Day Executive Committee.

23/ Rescue Day reserves the right to change these Terms and Conditions at any time.

Exhibitor Terms & Conditions

Exhibitor Terms and Conditions can be found here

Privacy Policy

This privacy policy applies to information collected through our website and forms part of our General Terms and Conditions.

Under the General Data Protection Regulation (GPDR) - dated 25 May 2018  the lawful basis for processing this data has been assessed as 'Legitimate Interests', on the grounds that:

  • the processing is not required by law but is of a clear benefit to you and fellow Festival followers.

  • you are are unlikely to want to be bothered by consent requests or unlikely to object to the processing.

  • the privacy impact on you is very limited.

  • you would reasonably expect us to use your data in this way.


Information Commissioner Office - GDPR Legitimate Interests (summary of)

What information do we collect?

We collect information from you when you register on our website or via our third party ticket(s) seller 'Ticket(s) tailor'.

When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we received from you)

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

  • To process transactions

  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other  than for the express purpose of delivering the purchased product or service requested by the customer.

  • To send periodic emails

  • The email address you provide for order processing, maybe used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information, etc.

  • Note: If at any time you would like to unsubscribe for receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

  • To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conduction our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your consent

By using our site, you consent to our privacy policy.

Changes to our privacy policy

If we decided to change our privacy policy, we will post those changes on this page.

This policy was last modified on 22th April 2018.

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